Marci Y.

Stay away from the house brand yarn. I had hoped that it would get better over the past few years after the company eliminated most of their outside brands. The Bee yarn is always full of snags, tangles, and knots. Most of the time I end up losing feet because I have to cut it at some point in the process. Guaranteed bad knitting experience when attempting to knit with this junk. There is no quality assurance with regard to this product. Further, the employees could care less that the product(s) are descent and usable. Regardless of which employee a customer approaches, rest assured that any employee is miserable working at HL and possesses a combative persona. I always have a bad experience at their stores. So, in a nutshell; customer service is consistently inadequate starting with the very nasty COVID-19 greeters at the front door and the in-house brands are frankly unusable. And for the record I travel all over the United States and have been to more than a dozen HL's, so my evaluation is concurrently consistent across the board.