I purchased an AKG part for $439 over 2yrs ago and it never was supplied. Multiple emails and messages were left, only 25% were ever responded to. Making a very difficult process out of a simple refund request. 20 emails later, and their last correspondence from them over a year ago was from a 'Dave' requesting bank details for direct deposit for my refund, and what a surprise, still no refund!
Steer clear unless you can physically go into the store to demand service because you may never see your order or money back!