Marde G.

Recently purchased a +$2000 necklace. Within 1 month clasp broke-kindly (not really) offered to fix it for $100. Now 7 months old and it has lost all its sparkle and will not lay flat. Their solution is we can send it in for repair at your expense. It has not been abused, slept in or worn in water. My $200 chain that's 25 years older looks better than this one. Their customer service will do nothing to help you. They did not even tell me it was exchangeable until after it was too late. I will never again buy from Zales and will not hesitate to share my opinion.