M Z.

I bought a car through SBT in late November. It was an auction and in order to participate in it, l had to pay deposit. I was told by my Account Manager that my deposit is fully refundable - IT IS NOT! They refuse to wire back my deposit money. I emailed them my bank details multiple times yet they refuse to refund it. It is the same account l paid deposit from but they keep refusing and inventing new rules and problems weekly. They now try to blackmail me into signing document (attached) stating l will accept whatever they wire me back, which could be €1.
It is not all...l bought the car in November 2022 but it only arrived in May 2023! They cancelled initial shipping date and guess what, they invoiced me for the extra storage! Also when car arrived l was informed by the Customs that l must pay €2K shipping fee, EXCEPT, l already paid SBT extra for shipping. They blatanty stole my shipping money. Their Manager told me straight up, l can do whatever! They owe me around €3K at this point.
And it is not all...l bought a grade 4 car with only a small scratch on the side...the car that arrived is damaged, a green duck tape holds the trunk together (see the picture taken on Custom's carpark). The car is not what the description says, the whole back of the car is pulled out inside.
This company cheats and steals client's money. Management must be fully aware of it because Trust Pilot, Google and other websites openly discuss this scammers. Stay away!