Margarette B.

I'm writing this long review because I'm a strong believer in tipping good when the service is great, I think that positive reinforcement to a job well done leads customer service providers to work even harder in order to satisfy their clients.

Having said that, I'd like to give a shout out to Attic Insulation by LABS! Everything from our initial inspection meeting with their technician / foreman Aaron, and all the way to the completion of our project was done right and with us, the clients, in mind.

The first meeting went really well, Aaron spent a fair amount of time listening to our needs, inspecting the attic, crawling under the house, taking photos and videos, discussing the problems we have and potential solutions and recommending the best way to solve all in a cost efficient way.

Though I felt like Aaron did an excellent job explaining and he did answer all our questions in the best and most informative way, his price came a tiny bit higher than the other quote we got. Being the thinker I am I requested a written quote and some time to think about it, Aaron did not hesitate and promised he will send an email with a detailed quote within 24 hours. He sent it within 4-5 hour, right before the end of the day, along with additional information about types of insulation and a rebate we can get if we do certain things.

The day after I received a follow up call from their office, the lady on the other side of the line didn't ask a word about why we didn't buy the service and wasn't trying to solicit it, her only questions were about the quality of their service and she wanted to know if they could've done anything else to have earned my business. Two days passed and I received a follow up email from Aaron, nothing pushy just to asking if we have made our minds yet and stating that he will work very hard on making sure that we get an extremely professional work using great materials if we give him our business.

After reviewing all the estimates we got and the different contractors who came to our house, my husband and I decided that, even though their price was a bit higher than others, we feel very confident in trusting our project with Aaron.

We emailed him back our reply and requested another meeting to sign a contract. He came to our house the day after and was as generous with his time and as informative as he was on our first meeting.

The day of the job Aaron and his crew came right on time. The first thing they did was to cover our floors, install dust isolation barriers and hermetically seal their work area to prevent dust and contamination from getting into our house. After the first stage of removing the old insulation, cleaning our attic and blocking all penetrations to prevent rodents from coming back in, Aaron asked my husband to inspect the attic before installing the new insulation. My husband was so amazed by their good work that he made me climb up there and see in my own eyes. It was immaculately clean and I could see all the areas where we have had holes before are now covered with metal nets secured to the frame with heavy duty screws. We gave him the go ahead to move forward with the insulation installation. Though we paid for the standard R-30 insulation, Aaron and his workers brought in huge bundles of R-38 fiberglass insulation. He said that they have a lot of it in their storage and they simply decided to upgrade us for free. After cutting and fitting the insulation neatly between our frames Aaron called us again for a final walkthrough. Once again everything was done immaculately and left us highly impressed.

After receiving such a good and professional service I feel encouraged and obligated to recommend others in need of insulation replacement, attic cleaning or rodent control to call them. Giving our business to Aaron and his company was worth every penny we paid. If we had to we would've done it again, with them and only with them, in a heartbeat.