Margie S.

I clicked through on a Facebook ad for Perricone anti-aging products. It was a combo kit of several different items offered, for a reasonable price. I can't find the transaction in my banking data, but it was around $69.00 I believe. I am also unsure of the date, but I think it was sometime in August of 2022. This product package was an initial offering with small sized products. At the time I ordered it, I didn't realize I was signing up for a subscription. This wasn't obvious at all. The new price for full sized products to be delivered was $136.27. I tried the starter products, wasn't impressed, and called to cancel any future orders. The woman I spoke with said she was sorry to see me go, and wanted to send me a free gift. I said that was fine, but I wasn't going to pay for anything else, and I told her to cancel any future shipments. About a week later, I received a box with a couple of full-sized products in it. Since I had cancelled, I assumed this was the "free gift" she had mentioned. Then they began sending me bills. I called and explained that I had cancelled and didn't want any more product sent. They actually cancelled me this time (apparently the first woman I spoke to didn't do that) but told me I had to pay for what was already sent. I refused, and now they have sent me a "Resolution Opportunity" from North Shore Collections Agency. I have excellent credit and have worked very hard to keep it that way. I didn't want what they sent, but assumed it was the "gift" the representative mentioned. I called Guthy-Renker (the Perricone re-seller who got me with the Facebook ad) and complained. The woman said that there was nothing she could do at this point since it was in collection. Then she offered to remove the $36.27 so the bill would only be $100. Obviously, there WAS something she could do. The whole thing is very sketchy. Buyer beware.