Horrible experience! My free shipping code did not apply to my order. I called immediately & spoke to Jay Ray who told me to send back my order & place a new one with a code that worked & he would refund my full order including shipping. I've spent hours on the phone trying to get my refund & waiting for a "mgr" to call me back. Still waiting. I will never order from this company again. Their shipping is awful. It takes weeks for an order to arrive. In this day & age that is unexceptable.
Thank you for bringing this to our attention. We’re sorry you had a bad experience and will strive to do better.