Maria K.

If I could rate my experience below one star I would most certainly do. My parcel was due today, with its content being of more than 1,000 pounds worth. Wish I could say it was lost, but it was signed and received by a stranger named 'J' in the other side of London, more specifically the DPD depot in Barking which looks quite peculiar to me (even though the customer service reassured me on the phone that it was mistakenly delivered to a 'neighbouring address by mistake'). The picture attached as proof of delivery by the driver 'Abdelkader' was entirely blurry showing no context whatsoever. DPD has been quite unhelpful to say the least. That is why I raised an official investigation to be conducted that will be looking into both dpd and the driver. Even though I am quite confident that the issue will be resolved, this is only because it is no longer in dpd's hands. The outrage and the inconvenience I experienced today is inconceivable. And on top of that I received neither an answer nor an apology...