Maria L.

I am a huge fan of Matches and have been a customer for years. I have also been buying most of my gifts through them and have them sent to Greece.
We live in London and deliveries take place on time. Since Brexit however, they are really bad with refunds. It takes a minimum of two weeks after they have received the goods to process refunds. I have also had other problems with them which were eventually resolved but only because i insisted and spent a lot of my time to achieve this.
What has made me write this review is the following: on my last order, three items were missing. I emailed them, i telephoned them and the issue is not resolved to date (6 July 2022). I wrote again and still no reply. For the past two days, their telephone lines are down.
Today, as i am writing this, Matches is unreachable. They have received money for goods not delivered. So, the fair description for them is: THIEVES.