Maria S.

I saw a chatbooks ad on Instagram and decided to order a couple of books for Valentine's Day. Books were delivered in a timely manner. Good quality and reasonably priced. I paid $40 for four books. Then a week later I was billed $210 to my credit card. I was furious. I went to their website and no phone number was available, only an email for customer support. Immediately, I was disappointed and thought, "Geez, I fell for an internet scam." I sent them a nasty email and within 24 hours I received a call back. Apparently, there has been a mix up with my order. The representative whom I spoke with was very knowledgeable and courteous; she apologized profusely for their mistake. The money was immediately refunded back to my credit card, plus I received a $20 credit towards my next purchase.

I've used Amazon for years now and I feel like their business gets better and better, even now with their Prime services. I have never had an issue with them. I buy stuff online and when I'm not satisfied, I return the merchandise without any issues. Some products are not as described when purchased, but I think that's out of their control. Like I mentioned before, mostly everything is returnable.

My son wanted me to order something called G Fuel from GammaLabs. I wanted to order the energy drink from Amazon, but my son insisted that if we got it from their website it would be better. I placed the order and received conformation about shipment... with the wrong product selection. It took a week and a couple of days for the product to arrive. When I sent it back and requested a refund, I was told that because they had provided a promotion on my order (free shipping) that I was only entitled to a credit, not a refund. Not a good company; not a good product; and these people do not value customers.

I'm a professional photographer and rely on adoramapix.com for most of my printing needs. This past month, I had deadlines for a couple of photo albums, one of them due within a week. Since adoramapix.com was going to be closed for the one week due to Easter, I had to use another alternate company for one album, though I had to $30 for rush shipping. I ordered my other two albums from adoramapix.com. I was shocked that the albums that I ordered from adoramapix.com (despite being closed for a week) arrived earlier through standard shipping than the one I paid $30/extra for rush shipping! The album I paid extra money for did not arrive on time (Thanks for nothing, snapfish.com). I will never use another company again. From now on, all my business goes to adoramapix.com.

I placed an order on 08/25/14 and even though, I paid for the photos and photo books, they were never delivered. Order status was "printing" for two weeks in a row. When I called customer service, I was "Caller #8" for an hour. I called everyday for a week; I was not able to get through. I sent countless emails; no replies. I'm very sad, frustrated and disappointed. I had place another order with another company.