Customer service chat is horrible, it's automated and a waste of time, you'll get 3 with the same response which is, "please give us 1 to 3 minutes to look into your account"... Drivers that are near the area to pick up and deliver 1 item sit there and don't move, then the driver changes and your time gets pushed back. At the end who knows when or if you will get want you ordered to be delivered.