marie s.

Awful customer service i called last week following for my cgm order after i was on hold for 45 mins someone answered the call and went with her little routine question gave her my info was told she will check on my acct placed me on hold for another 20mins and another person picked up my call and have no clue what im talking about so i went gave her my info again and she told me that my cgm will be delivered in 2 to 3 days because its already shipped out and i had asked her to send a new rx and notes to my provider for a dexcom g7 she said Ok. Fast forward now a week later no dexcom g6 received i called them again following up same routine someone answered i gave her my info placed me on hold without even telling me and rang over to someone else again at this point i asked for a supervisor and was totally ignored and he then told me that nothing shows that any cgm was shipped for me and that they need office notes before sending anything. SO WHY THE HELL I WAS NOT INFORMED THAT ALL OF THIS IS NEEDED IN THE FIRST PLACE INSTEAD OF LYING THAT THE G6 IS ALREADY SHIPPED OUT. I EVEN TOLD THIS MAN THAT I DO TAKE INSULIN AND I ONLY HAVE ENOUGH TEST STIPS TO COVER ME TILL THIS WEEK AND IT IS NOT RIGHT THAT THEY DON'T GIVE A DAMN ABOUT THE PATIENTS SITUATION. TO TOP THE IT ALL NO APOLOGIES HE JUST WENT WITH ANYTHING ELSE U NEED. REALLY AWFUL CUSTOMER SERVICE.