Marie G.

I intended to buy one batch of wool, my phone indicated a problem with payment method and I foolishly repeated twice. I immediately tried to amend order but site said this is not possible. I was charged three times straight away. I had to await delivery, print two return labels and get a pickup organised. Ten days on and I can still track and see the parcels have not arrived back. The site says I might be 14 days from return to refund. I have been happy with purchases in the past but this has certainly put me off ordering anything in the future. I was debited 70 pounds for the extra wool over three weeks ago and am really irritated about the slow process to recoup this money.