My experience with DressLily has been positive. I placed an order for two items, and when they hadn't shipped in over a week, I sent in a ticket. It was promptly answered. They were waiting till the one item, which was out of stock, was back in so they could ship both items at once. I asked if they could ship the item they had, and then replace the out of stock item with another, which they did. All in all, I got my items, everything fit great. Shipping does take a while, but it is international shipping and the free shipping, in my opinion, makes up for it. Just be aware of this before you place your order. Also, their sizes run very different than standard American sizes, so know your measurements and check the size chart before ordering. I'm typically a small or extra small, but had to order one item in a medium. It fit true to the information on the chart. Overall, I was very pleased, and recently made another order.