Marie O.

Loved our light... until it flickered and stopped working 6 months later! Problem with faulty LEDs (we paid our local electrician to change driver but that was not the issue). Extremely bad customer service - Home Lava offered us 51% reduction on buying a new one although it is still under the so called 1 year guarantee. We argued about the guarantee and were told we would have to send it to them in China at our expense... and they would only accept delivery from specific companies (ie the most expensive ones!). Were also told we would have to pay for them to send it back!
Much correspondence with them to no avail. We don't trust them not to send us another faulty one so have bought the same light elsewhere online. I totally agree with the reviewer on Trust Pilot who called this a sham company based on lies and deceit. All the good reviews are from people who have not had a problem, or whose problems were to do with faults already found on delivery. I posted a negative review on Home Lava site - not surprisingly it is nowhere to be seen. This was adding insult to injury so I am writing this were they can't tamper with it and so other buyers will be warned.
The Home Lava light is in the garage until we get a proper response from Home Lava, otherwise it's going to the dump!
You have been warned!

Direct quote from Home Lava customer servicez:-

We will carry out warranty for the product if customers return them for warranty.

The light is still in one year warranty, since the international shipping fee is expensive, we do not recommend return it for warranty.

It's feasible to purchase a new one, and Homelava is glad to provide 51% discount for the new one.