Mari J.

There is absolutely NO WAY to do a refund/return with this company. You only have 7 days from your order date to request a return but, get this, they don't ship your item for 2 weeks so that you can never catch the return window. Then they ship from China. I ordered Nov 23 (Black Friday) for a Christmas gift. They shipped Dec 7 and the package was lost. It never arrived for Christmas. On Dec 30 I called Visa to dispute the charge. I also contacted Monkstars to tell them the package was lost and I had filed the dispute with Visa because the items were no longer needed/required. The fools at Monkstars shipped another package on Dec 31st after I told them I didn't need/want the items and I had already filed my dispute. Their second package finally did arrive Jan 20 and I called Visa. They said keep it. It's an unsolicited gift. I offered to ship it back to Monkstars if they'd send me the shipping fees but they kept arguing with me and offering me only 20% off the cost. What?

Long story short - this is a company of fools and idiots. Don't give them your money.