Mariska A.

I would prefer to give this company a half a star. It was very easy to book my room and get a decent price. However, when I went to check into the hotel with my reservation confirmation number, the hotel could not find it, the employees could not contact anyone from hotels.com, and I could not reach anyone from hotels.com. I was in a bind for time and had to pay out of my pocket for a night stay. Hotels.com refused cuz to give me my money back. I spent days on the chat trying to get it resolved without getting anywhere am I questions were not answered, probably due to crappy AI. I even got an email stating that I would not get my money back and I hope I enjoyed my stay! I was so unhappy with hotels.com I was in a rage. Thank you to a persistent hotel employee. I got my money back. I will never use hotels.com again. Absolutely terrible service.