I'm shocked at all the negative reviews, when I've had mainly good experiences with them. Maybe that's because I haven't returned the few items that didn't work for me, but I've bought several tops in pretty colors (I wash them in cold & NO dryer heat to avoid shrinking). I have several jackets, including corduroy in different jewel colors, so classy with business outfits, or jeans. Also bought jewel colored pullover sweaters, & a really classy raincoat. I avoid Foxcroft due to size problems, including arms, & I don't buy dresses from them. Maybe the problem is I don't return so I dint know about their customer service is like, but I've mainly helped build a bright, practical wardrobe as a repeat customer.