Mark A.

I made an online purchase in December 2023. The order never arrived. I looked online and found that the order was damaged during shipping and returned to GNC. I contacted them and asked that it be re-sent. They said they were not re-sending, but reimbursing my credit card account. I still have not been reimbursed. I have contacted them a number of times since. Now they say that I have been reimbursed. However, it does not reflect on my credit card transactions. They are saying that it is my responsibility to prove that I have not been reimbursed. They are actually saying that I need to send them my credit card statements! Unreal! I asked that my case be escalated to a supervisor. They scheduled a call with me at 8:00 this morning. They have not called me. When I try calling them, their BOT attempts to forward me to customer service, but the call drops every time. Do not order online from this company! Horrible service!