I REALLY wanted one document on Docstoc that I couldn't find anywhere else, so I nervously signed up, even after reading some horrible reviews. I was about to kick myself with the doc didn't download, but on the third click, it did, I got the doc, no problem. Today I left a voice mail to cancel my subscription - they called me back two hours later, and now I have an email confirmation of my cancellation. Assuming I don't get billed again next month, I have no complaints.