- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I decided to try Freewallet to manage my cryptocurrency assets, but my experience was far from perfect. It all started with a small transaction of 0.05 BTC, which I decided to transfer to my account. However, my funds were blocked immediately after the transfer and I had to contact support. In response, I received a requirement to go through KYC verification, which turned out to be so crazy that even such a thing didn't occur to me. I was required to send not only photos of documents but also a video proving my identity. I realized that this was beyond reasonable, but I had to agree in order to get my funds back. However, even after going through the whole procedure, my funds remained blocked. I contacted support again, but only got the standard responses that my application was under review. In the end, I lost not only my 0.05 BTC, but also time and nerves on this unpleasant situation. I recommend everyone to avoid Freewallet and similar services to avoid such troubles and loss of funds.
Tip for consumers:
No one likes to be cheated, so think 1000 times before downloading. I would advise you to be more careful when choosing a wallet, a lot of positive reviews and good advertising is not an indicator of success. Here we go.
Mark B.'s review of Freewallet earned a Very Helpful vote
Mark hasn’t received any thanks yous.
Mark doesn’t have any fans yet.
Mark isn’t following anybody yet.
Empty.
Initially there were no problems using FreeWallet. I sent XLM from my Binance account to the...
100% Scam! Be aware! Don't use this wallet for any transaction! They promise quick support and...
Hello, the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts. Could you please update your review with your support ticket number? We'll be happy to look into all the details.