Mark C.

Fraudsters, stole £420 from me in their previous guise of www.iwantthatgift.co.uk exactly the same people and companies involved. When I didn't bow to their pathetic threats of legal action for 'slander and definition of character' (I'm sure they meant liable and defamation of character, but as with most criminals they are not that bright) they spent a week sending me death threats.
More info can be gotten on another forum http://forums.moneysavingexpert.com/showthread.html?t=*******&page=4.
And you can read my full horror story on this site at http://www.sitejabber.com/reviews/www.iwantthatgift.co.uk.

If you've been robbed by these people PM me, group action will be much cheaper!

Webpost www.sitejabber.com initial post - 02. 09. 09

Below is the full linier detail of my experience with www.iwantthatgift.co.uk they have progressively gone from pleading innocence, to threatening me with legal action, to extremely offensive messages, to threats of a physical nature including burning down my house! All is detailed below in chronological order.
----------------------------
On 09. 08. 09 I 'purchased' a Sony television for my parents. Their site states they won't take the money until the item is dispatched, this is a lie. The money (£419.77) was taken from my pay pal account on the same day. So I called them and I was advised that delivery would take up to 21 days.

23 days later I had heard nothing from the company and still no television.

Today I spoke to the company, some unpleasant man got angry at me on the phone claiming PayPal had ripped him off and my problem was with them and nothing to do with his company.

I am staggered that this company is still in a position to take money from people. The TV was to be an anniversary gift for my parents. Now their anniversary has passed and I've no Idea when I might get my money back.

I can see I'm not the only one who seems to have been conned by this sham website.

www.iwantthatgift.co.uk is based on my experience just a scam, I would advise that you stay away.
-------------------------------------
Just so you get the full picture here's a copy of the 'online assistance chat' I had

Please wait while we connect you to an available operator...
MarkOn 09. 08. 09 I purchased a Sony television (BRAVIA KDL-32V4500) the money (£419.77) was taken from my pay pal account on the same day. I was advised that delivery would take up to 21 days. 22 days later I have heard nothing from your company and still no television. Please advise me as to what the current situation is.
Chris - you will have to open a dispute in pay pal as we have not been paid from them since the 21st july
Chris - and we will not be dispatching any orders from them we are sorry for this but they will not pay us
Mark - the order was with you, why send me to pay pal if they aren't paying you
Chris - because they have been fobbing us off since then
Mark that's not an answer
Chris - it is an answer because we don't get paid
Mark - why do you direct people to pay pal to take a payment
Chris - we don't we were told we were getting paid and not
Chris - pay pal are the ones to blame not us we are trying to conduct business but are being conned by them, would you send any items out to a customer if you was not going to be paid for it
Mark - why did you not contact me?
Chris - we have taken them off the site, because this happened over the holiday when we could not do anything about it until today
Mark - if what you say is true, I could have opened a dispute 3 weeks ago
Chris - you could have done yes but we were still being told by them we were going to get paid
Mark - you are an online company, you've been on holiday for 3 weeks?
Chris - no bank holiday weekend
Chris - look im not going to get into an argument if you want that i sugest you call paypal
Chris - i have already lost enough time and money dealing with them and quite frankly i don't want anymore to do with them
Mark - your site sates you don't take payment until the item is dispatched
Chris - look paypal have your money not me if you want to pay by another method fine. But your dispute is with them not me i have not got your money paypal do

'chris' stopped responding to me after that.
-------------------------------------
Later after my 3rd attempt to call them and leaving an angry message (16.33 - 01. 09. 09) I was called back from the same man (He said his name was actually called John <not Chris>) on the phone he was arrogant and off hand with me as though he was the victim. I am still seething! I can only hope PayPal refund me and my parents might get their TV for Christmas.
---------------------------------------
- Update

<The above post was made at around 5am, very early as I work late shifts, which was later mentioned to 'John' in our next conversation>

Almost unbelievably just a few hours after this post I received this email from www.iwantthatgift.co.uk (love the irony of misspelling professional)
----------------------------------------
Email Received - 08.41am - 02. 09. 09
"Hi
I did explain to you yesterday that the problems we have been having with paypal i was not rude nor was i angry. Now you have done a review. Which might i add you have pasted and copied from my system. Which i donot give permission for also i have a recording of yourself saying you are going to hunt us down like mice this is not profesional. I am giving you one chance to remove this completely if you do not i will put this in the hands of my legal team whom are dealing with paypal.
Please note we will prosecute you to the fullest extend of the law as we are not criminals but trying to make an honest living.
What you have written is nothing more than slander. I would strongly advise you remove it within the hour."
-----------------------------------------
Around the same time of sending this (at 08.23 - 02. 09. 09) 'John' called my land line (from xxxx) and spoke to my wife and demanded I remove my review <from this site> and threatened to bring in his 'legal team' if I did not. Later (at 09.08 02. 09. 09) he called again this time speaking to me, still trying to play the victim. When I simply pointed out that his website states very clearly that I would not be charged until the item was dispatched he hung up on me. Following this he sent a second email.
----------------------------------------
Email received 14.26 02. 09. 09
"Hi
We have now passed all your details
And copys of all emails and recorded
Messages you have left onto our legal department.
Please note i did give you fair warning and a chance to rectifie this before i have done this.
The next corespondents will be from them regarding legal action against you for slander and definition of character. As you have no proof whatsoever to back up your acusations. Were as we have all the relevant paperwork to take this all the way.
Please note any legal costs in the outcome of this matter will be paid by you.
Regards"
----------------------------------------
No name, despite ending his message with 'regards'. Well now I'm getting a little angry at the audacity of the man so I sent an email back to him;
---------------------------------------
Email sent 18:46 - 02/09/2009

Hello

It's amazing to me that you are still trying to paint yourself as a victim in all of this.

If all is as you claim, why have you not just notified PayPal that our transaction has been cancelled?
In fact why didn't you do that in the first place when you decided you weren't going to send me the TV I paid for?

If, as you claim they are holding my money then they will simply refund me.
They are already aware of the escalation and I have also supplied them with details of all communications between us.

I would be very, very happy to communicate with your 'legal team' if you give me their contact details.

I shall in the next 24 hours be sending all of our communications and details of your dubious business operation to The Department of Trade and Industry, 'Which' magazine, Watchdog, every online consumer group that I can find and also all major internet search engines with the suggestion that they remove you from their listings (As to my post on sitejabber.com I have updated it and shall continue to do so. Also I have posted it to facebook).

It is also notable that not only can your site no longer take PayPal payments but you cannot accept any major credit cards either. I wonder why?

On a lighter note, your previous communication states you are going to take legal action against me for 'definition' of character! I don't know if this is an amusing Freudian slip or an epic example of stupidity achieving perfect irony.

If you would supply PayPal with a statement that you have not and do not plan to send me the television I'm sure this will be resolved very quickly and spare me from further 'defining' your character!

Regards

Mark Consterdine.
--------------------------------------
Update 07.30 03. 09. 09

36 hours later PayPal have responded to my escalation stating the claim had been decided in my favour and I would be receiving a full refund.

---------------

Update 00.05 04. 09. 09
Wow, just when you think it's over!
At this point it all got a bit more sinister, I am about to speak to the police.
This conflict has suddenly gone from annoying to very offensive and threatening. Late this afternoon www.iwantthisgift.co.uk began to reveal their true colours. As I have time tags on all of their communications (phone calls, Texts and a message sent to me via this site) here is the story of my late afternoon & evening in linier order (all offensive words I have censored for you);
---------------------------------
16.23 - 03. 09. 09 message to me via this website (www.sitejabber.com) in response to this post.
- From 'gasssepi m.' (whom I absolutely believe is the same man now threatening me)
HI MARK HOW YOUR WIFE I HEARD SHES A REAL GOER
YOU KNOW YOU ARE A COMPLETE W**KER OH AND BY THE WAY I F***ED YOUR WIFE. WHAT ARE YOU GOING TO DO ABOUT IT
WRITE A REVIEW.
--------------------------------
Then the threats by text began (and are still coming)
--------------------------------
Text from xxxx (yes the number that John/Chris called me from the day before.)
"I am sittin outside ur house your neighbour has a nice red car"
Text from xxxx - 16.43 03. 09. 09
"You do know that your house is on a crappy council estate. Burns well when it goes up"

Text from xxxx - 16.45 03. 09. 09
"crappy easy to burn council house"

16.50 03. 09. 09 - Phone call to my mobile (number Blocked) lasting approx 1 minute.
A man called 'Terry' (whom I believe is the same man previously calling himself Chris, and then John) called me telling me again that "... their 'legal team' were about to spring into action, unless I removed my review from this site (www.sitejabber.com)." I explained that PayPal had quickly decided in my favour and I would be getting my money back within seven days. His response to this was "good, so you'll be taking the down the site review now?" I said no, as my post was an accurate representation of my experience with their website, l which is the very point of www.sitejabber.com. He started to say how I would be sued. I said he should put it in writing, and that I didn't want him to call me anymore.
16.56 03. 09. 09 - Phone call to my mobile (number Blocked) lasting approx 1 minute.
Once again 'Terry' called, being more forceful on this occasion. He said that their company was owned by a firm of solicitors and if I didn't want to be prosecuted I should do as he said. I asked 'Terry what his second name was, he refused to answer. I said he should do "whatever he liked just put it in writing."

16.56 03. 09. 09 - Phone call to my mobile (number Blocked) lasting less than 1 minute.
It was 'Terry' again he said "in about ten minutes you will get a call from our director, I suggest you speak to him or he's coming to visit you tomorrow morning and you don't want that." I said that's a threat, I shall not be taking anymore of your calls." and hung up.
A further three calls came to my mobile at - 17.19,17.24 and 17.29 all of which I ignored. One message was left which was mostly gibberish from a man claiming to be the director of the company, stating more stuff about legal action. Then a short barrage of text messages, none of which I replied to;
Text from xxxx - 17.04 03. 09. 09 Text
"you my friend are going to be sorry"
Text from xxxx - 18.31 03. 09. 09
"who's been sleeping with your wife while you're on nights ha ha. Come on Mug what r u gong to do"
Text from xxxx - 18.37 03. 09. 09
"Enough is enough we will see you in the morning"

And that's the story so far (3am 04. 09. 09). To many people, all of this would be immensely intimidating, even here on www.sitejabber.com there is at least one example of a lady who removed her review because they kept on ringing her threatening legal action. Because I made clear I welcomed their legal action they have resorted to pathetic childish threats and insults. I will be bringing this matter to the attention of everyone who cares.
Do I think they will come and see me in the morning? I think it's about as likely as getting a product delivered from them.
Update 14.25 - 04. 09. 09
In between 07.49 this morning and this point of writing the now famous number xxxx called my mobile 18 times, I didn't answer any of them and no messages were left. I have spoken to the police and they have the details and an officer is visiting me this afternoon. My wife has been upset greatly by all of this, which has strengthened my resolve to have justice served on these parasites.
15.25 - 04. 09. 09
Two police officers visited me I have an incident number and all the information here has been passed on for further investigation.
08. 09. 09
Though the threats continue and have intensified, from this point I shall only be communicating with the police about any future harassment by these pathetic criminals.