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Orders get cancelled without notice a day after being placed and charged. Customer service does not answer the phone. Live Chat is unhelpful and misleading and apparently not even connected to the company. And when you finally do get through via email you get some completely idiotic and asinine scripted explanation of policies. No apologies offered for time wasted. Idiotic suggestions about wiring them funds for the transaction. Don't waste your time.
Tip for consumers:
Don't waste your time. Shop elsewhere.
Products used:
None. Made purchases which they refused to honor
Mark C.'s review of Abt earned 2 Very Helpful votes
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Very disappointed paid the two order and never received the product can't call can't get a refund...
Abt apologizes for any problems the customer experienced with their order. When our web order verification department processed the order it did not meet the automated security checks. This order was flagged as fraud by a 3rd party verification company, and when the information doesn't match what is on file with the credit card company it is automatically canceled. We suggested using an alternate method of payment (wire transfer) if they wanted to proceed with the order. We're sorry for any misunderstanding or confusion this may have caused.