Mark G.

I was born, raised, and grew up in Akron, Ohio. Krispy Kreme has always been here and had the best donuts in the world! I'm ex- military and I have been all over the country and Europe and there was no donut that even comes close to K.K.'s...until now! I've gone to K.K.'s 3 times in the last six months and it's the same each time. Customer service was absolutely horrible! 2 days ago. I arrived there at 8pm and was informed that there was only 2 types of donuts that I could choose from because they were closing. I asked what time do they close and the young lady said 10pm! These were my choices and there's still 2 hours to go? She said, "I don't know what to tell you"! Well I still wanted donuts so I told her that I wanted a1/2 dozen, and I got 3 glazed and 3 others. I about lost my mind when she told me the cost...$12.00! I almost told her to cancel but I still wanted donuts, so I paid for them. I got home, ate dinner, and decided to have a donut or 2. Well what do you know...STALE! I was furious! I have officially decided that I'm done with Krispy Kreme! I feel that there needs to be training in customer service BIG TIME and Quality is totally gone. I guess I should cherish the moments that I remember because I don't think it'll ever be the same again. Thats a DAMN shame!