We bought the Red Carpet Manicure Must Haves kit from VM Express on Amazon for our daughter for Christmas. We originally had an issue with the item as received; one of the bottles (Prep) was empty. The lid was loose and it probably emptied during shipping; there was a very strong odor in the carton. We contacted VM Express on December 26th, they answered our email that very day and said a replacement would be shipped. An entire replacement kit arrived on December 27, the day after we notified them of the problem! Great customer service!