Mark H.

Absolutely appalling customer service from the F1 Autocenters Crawley branch. I contacted them regarding an issue with Cooper tyres and was completely ignored. Spoke to Darren who promised to help but never followed up. Adam did the same thing. Both lied and shifted blame. Felt like they couldn't be bothered to assist me. Tried contacting the manager directly as advised by customer service but got intercepted. No one took accountability. Just a total waste of my time.

I wrote to F1's customer service to make them aware of how poorly I was treated but they didn't even have the decency to respond. Clearly customer satisfaction is not a priority for them.

Stay away from this branch if you want anything done properly and don't expect any customer service. I'll be taking my business elsewhere and advising others to do the same. Cooper Tyres should also be made aware of how poorly their customers are being treated here.

I am a long time Kashflow user (since 2014) and whilst it is easy to give the software a multiple star rating, it is, after all just software, the crunch comes when dealing with people, customer service.

Impossible to speak to someone unless it's sales.

I have an issue with billing and money, the stuff we work hard for, and when you have a concern, you want to speak to someone, either by chat or phone.

Not with Iris/Kashflow. After the chat line's failure to deal with my issue, the only way to help was to give me a telephone number that looped me into some automated voice options, never to get to speak to someone. Follow that by an internet search that did help get hold of someone, (if you do this, take a name) that person gave me 2 further numbers that did exactly the same, loop me into a never-ending email billing@ or see our website, which isn't good enough.

Software is good, customer help miserable