Mark L.

I am a subscriber of Amerihealth health coverage. I recently received a postcard notification that certain drugs will now require precertification. The postcard provided a website link which I attempted to access via my PC; however, the link failed to take me to the list of meds requiring precertification. Instead, I found that in order to access this list I have to log in as a member. Since I forgot both my username and password, I followed the steps to retrieve it and the website repeatedly told me the the information I supplied was incorrect, when, in fact the date of birth and subscription number were correct.

For over a year now I have been unable to make an appointment on Labcorp's website. I fill out all the required information and upon finalizing the appointment, I get an error message. I attempted to contact someone about this and there is no phone number or email to report this sort of problem. I finally went through a string of phone numbers until I got to the right one for making an appointment. If there was a minus five star rating, I would have selected that for a rating for this organization's customer service and web site. If it were not my employer's decision to switch to LabCorp I would still be going to Quest Diagnostics. Never had a single problem with them. LabCorp sucks! Avoid them if you have a choice.