Clean user interface (maybe even cool for the simplicity of naviagation).
I could only find out the name of their herbal concoctions. I don't know what is in it, I don't know if it is legal in my state, city. I also don't know whether I am allergic to anything in it withour a list of herbs used.
This industry is full of scum bags ripping people off so they will need to do something to demonstrate integrity. Like join a known organization that is trusted, (like BBB) to make me comfortable sending my money.