Mark N.

I wanted to say thank you to customer support for being so speedy and professional. Three days after my phone interview I had an unforeseen emergency. I contacted my matchmaker and within an hour he processed my refund. I felt bad for the time he had already spent but he didn't blink twice and understood my situation. Customer service contacted me shortly thereafter with an email confirmation. I will definitely be back once things settle down. From what I experienced thus far, the company is quite impressive. I started with an hour long consultation with a senior matchmaker, who didn't rush the call and answered every single one of my questions. My interview followed after I signed up and filled out their questionnaire. It lasted over 90 minutes and was very thorough and he provided me excellent suggestions in terms of my criteria. Again, I will be back for the next phase of the process. See you hopefully in the summer!