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I ordered $50k in modular platform components online. Shortly after placing the order, I called the branch and main office to make sure the order was being processed. I check again 22 days later. The website says the items are available for pickup, so I call to arrange for pickup of my order at the branch. Guess what... the items had not even moved from the manufacturer. NOTHING had happened in 22 days. No phone call or email notifications - NOTHING! So what is the point of having an online system that obviously does not work?
Mark Y.'s review of WW Grainger earned 5 Very Helpful votes
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4 days late on an order pick up with 0 notifications or mentions of a delay. Live chat support...
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