One star because I couldn't choose zero. My washer was 2 yo, I paid just under $1,000. It is misleading as it says on the machine, 10 year warranty. Come to find out the warranty is not for the mother board. The mother board went out, LG has none I. Stock and no longer makes this part. This washer was not on a close out sale. Who sells a full priced product and is unable to support it for 2 years? When I emailed and called the company I had no response at all. Don't buy LG!