MommyMe g.

Just had one of the worst experience in Stanton Optical Hodges Jacksonville Florida branch. I booked an appointment with them and was told my insurance is accepted. I brought my 8 year old son to have his eye exam and have his eyeglasses done. After the exam, the specialist told me that my insurance is not accepted and have to come back a week or 2 to check if my insurance is really in their network or not, maybe there's a system
Glitch. So, I called the customer service to confirm the issue but they told me that my insurance is in in their network and its accepted. I went back after 2 weeks but been refused the second time by the same specialist who was with us previously in the counter. I asked for the copy of the eye prescription and willing to pay but they told me it's been deleted already in their system and asking us again to do another eye exam with 60 dollars payment. The inconvenience and the very unprofessional behaviour of the staff really is unacceptable. They made me come back a couple of times just to be refused which is really a big waste of time, fuel and effort. Never will I come back again.