Our flights from John F. Kennedy were changed by the airline. Airline canceled the nonstop flight and gave us 1 layover. When we were in NYC and saw the airline had changed our nonstop flight, I called Cheapbestfares and spoke to Ted Miller; he was able to get us on that nonstop flight right away with no hassle or additional fees. Ted didn't even put me on hold for a single moment, and he even called me back after confirming it with airline. Would use again!