I ordered faux fur samples from them to help me pick the right faux fur before making a huge order, and paid for priority shipping. Not only did they take almost 3 weeks to send them, but I had to contact them through email and phone number to know when my order was coming in. I finally recieved them a week later (with no tracking number) and recieved them horribly cut. Most were cut so small with the fur cut horribly, that I couldn't see how long the fur actually was. I emailed them to let them know and was told basically that they couldn't do anything about it. So much for customer service. Avoid this company.