Marsha O.

I bought / pre-ordered Lilumia's new ZOE brush cleaner machine back in March 2018 was told it would ship in May. Then delayed to SUMMER of 2018. Then October. Now Feb 2019. In the last email it provided 3 options. 1. Wait, 2. Downgrade to the previous model Lilumia II and some freebies or 3. REFUND. I opted for a refund same day Nov 9th. They replied same day saying they are sorry refund will be issued in 2-4 weeks worker on processing sooner. Em Dec. 14th for and refund status update, no reply. Then again on the 19th, no reply. And today Dec. 21. I had enough, I went to BBB and filed a claim. Even though 33 claims since Sept. Have gone unreponsed by Lilumia. Side note during all this over the summer they got them selves a new legal entity name and address. We need to make a Class action law suite for these people because they are either scammers are being shady in some type of way. There ZOE x Lilumia page has disappeared from FB and IG. Website is still up. BEWARE!