Martha K.

BEWARE! Nowhere does it say on any of the dozen emails I received with their promotions that I would not be able to return an item for a refund. They are now claiming all sale items are FINAL SALE but do not disclose that in any of the promotional emails they send over and over. *see attached.

No verbiage was disclosed in the promotional emails explaining that using the promotion (i.e., 30% off) would make the sale FINAL. A consumer should not have to dig around to seek clarification. I have been treated deceitfully. If the policy isn't properly disclosed, merchants must provide a refund. Lawfully speaking, if you have something like an All Sales Are Final Policy that restricts returns completely, you should display it somewhere prominent so customers have a fair warning of the terms. According to the Florida Statutes and many other states, retailers must demonstrate a "no refund" sign or vocabulary if they don't offer or accept returns. If a retailer fails to show a warning, a customer can seek a refund within seven days of purchase if they have a valid receipt and the goods are unused.

Transparency is crucial when providing information about promotions and their associated terms. This information was not communicated in any of the promotional emails that I was sent. If anything, IT IS THE OPPOSITE. Every one of the emails states: "FREE SHIPPING & RETURNS ON ALL US ORDERS!" AGAIN, nowhere does it say that using the 30% promotion, for example, is a final sale.

I have previously requested a refund for the sale items I purchased, as they did not meet my expectations. However, instead of receiving a refund as requested, I was offered store credit. I have emphasized that I am not interested in store credit and kindly requested a full refund for the purchase amount.

My situation is being disregarded and this experience has left me disappointed and frustrated.

I kindly asked them three times to provide me with the refund that I am entitled to. They are REFUSING!