Martha R.

So I ordered some things on sale they had and this was not my first time shopping with pat McGrath but it was the first time I got no package so I tried contacting UPS first but no help all they say is it got delivered but who knows where cause I didn't get anything so then I contacted customer service at patmcgrath multiple times but never got a response and there's no number you can call you can only email them for help But it's all BS Because no one ever answers after 3 emails I never got help or a response which really saddened me because for it to be patmcgrath you expect help and actual customer service but none whatsoever. I'm done with patmcgrath I'll stick to companies you can actually reach out to. So if you order here just know you'll get no help if anything goes wrong.

I ordered overnight delivery and 10 days later they still can't manage to deliver my package or pick up the phone all customer service calls just get hung up and my package is only like 30 minutes away but they can't manage to get me my package what's the point of overnight when USPS would've done a better job. I hope they go out of business soon. And I know there's a weather alert but not in Southern California so since it's been in commerce there's been no issue it's sunny and nice out here. Still no package no update I called they assured me I'd get it Friday but today's Monday now and same BS no update no package no movement. Don't ever use ontrac.