Martin C.

Purchased a EL22i LP. It worked great until it didn't. Factory specs for this unit was that it was supposed to turn on at 1.5 gallons per minute, and then continue if the flow drifted down to.8 gallons per minute. The unit began to require the flow rate above 2 gallons per minute to engage. What that meant in the real world was to get a hot shower I had to turn on my bathroom faucet and my shower faucet to exceed the 2 gpm to work. And even if doing that, someone else turned on a different faucet and turned it off quickly the system would error anyway.
John (no last name given, but he identified himself as the senior most customer service rep.) insisted my issue as I described it was impossible, and that the real problem was some sort of restriction downstream from the hot water heater. It wasn't until I supplied them with the video you can see here https://youtu.be/jm0qTZOJhmQ?feature=shared
If you take a moment, you can see that there is only a total of about 3 feet of plumbing between the hot water heater and a bucket on the ground. Absolutely no bathroom fixtures or superfluous plumbing, almost a strait line.
After they receive this video, an RA was set. I paid out of pocket to ship from Alaska to South Carolina. Their service technician literally turned it on all the way without checking the noted issue window and parameters. Deemed it 100% functional and shipped it back to me still broken.
I recontacted them, And after much back-and-forth I was contacted by the general manager Tristina who said this of a hot water heater, not even attached to a faucet…
" After reading through your support ticket, it seems that the issue could be with your flow. The only reason a water heater would not work at that low of a flow/GPM would be that you have something restricting the flow. This could be as simple a fix as removing the aerators in your plumbing at your faucet/shower/etc"

They quit responding to my messages afterwards