I needed a new keyboard for my laptop and found this store via google search. Ordered the keyboard i wanted. A shop employee (Joe) contacted me and asked for pictures (front and back) of my old keyboard to make sure I ordered the right one. H ealso pointed out that the Keyboard I ordered is a US configuration. Sadly I needed a german configuration which was not avaliable. But no worries I got a full refund.
Very quick response. All took place in 2 days. Refund via paypal.
This is what customer support and assitance should be like. Eventough I didnt buy anything, everthing was fully professional.