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Be aware of their 90 day limit on returns. They are very inflexible. I ordered 4 "Apilaire 2200/201 filters in January to be ready for my replacement in July. I change my filter 1-2 times a year, which is typical for this type of filter. When I just went to install, I found they do not fit. Customer service refused to hear my issue, because it had been beyond 90 days. Flat out no, with no discussion. Now I am out $141.
Marty H.'s review of Filterbuy earned 2 Very Helpful votes
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Hi Marty, I would like to look into this for you as all of our calls and email transactions are recorded for quality assurance. We do have a 90-day return policy which is stated on the website however if you send me a message I can see if we can offer a free exchange for you. Please email me at Jena@filterbuy.com with your name and order #. I also would like to look into the conversation you had with our customer service rep, as we pride ourselves on excellent customer interactions, this seems out of the norm and could most certainly be a coaching opportunity, so we make sure not to happen again! We truly value our clients, allow me an opportunity to try to make this right for you!