Marty G.

I will start first by saying I never leave reviews, let alone bad ones but I felt I needed to address this.
Purchased a $600 faucet from plumbingsupply.com that we really stretched to afford. Turns out, 3 months later our contractor finally installs the sink which is wrong but it is fully tiled in now... And the faucet we purchased will not fit. I had a conversation with Michael the co-ceo of plumbing.com and they mentioned they will not take a return because it is not their policy after 30 days. Is plumbing supply.com wrong? No. Was it bad service? Not really, got the product two weeks after I ordered it.
So why two stars? I own a business as well and these last two years have been hell on small businesses, ours included. We have rules but we've attempted to be flexible with people due to the situation. We've returned thousands to customers during this time... That's just what you do because our attitude is we're all in it together, everyone is hurting.
I asked for a courtesy, an accommodation so I wouldn't be on the hook for a $600 faucet that I couldn't use. When I spoke with michael, he mentioned we would get stuck with it and what are we going to do with it? I then reached out to Strom, the manufacturer and they said they would be happy to take the return it just had to be initiated from plumbing supply.com. When I mentioned this to Michael via email, he basically ended the interchange with "we are not taking the faucet back" and "any further communication is useless"
So, after a long-winded review, is plumbing supply.com in the wrong? Technically no it's just very poor service practice to not at least ATTEMPT to accommodate special situations with customers.