Mary B.

I love having access to online books. As a part-time student who works full-time, RedShelf makes studying easier and more convenient. Being able to use the books offline is also a great perk.

I only have one frustration that keeps popping up... being able to clear my offline sessions when a previous offline session has become disconnected. To be more specific, I will download an offline session to use. Before I can clear it, the bookmarked link stops talking to the offline cached version. However, the Redshelf website doesn't know I can no longer access the cached version, I am blocked from starting another offline session, and the "clear your offline session" link disappears. After the error appeared, I cleared the cache on every electronic device I own, and it still doesn't solve the problem.

Is it possible to make the "clear your offline session" link not disappear regardless of whether or not the website thinks I have an offline session cached to my computer? Or, as an alternative, could there be an option under "My account" to clear all secondary devices or sessions attached to the account? I'm thinking about how Amazon allows you to disconnect devices under their "Device Management" page.

Those suggestions would allow me as a user to solve a pretty easy problem without being tied to the help desk schedule. Thank you!