mary c.

Do not buy on-line, I purchased a Cartier Love Ring and when it arrived the box was not fastened and the ring was loose in the packaging. The ring was too big so I phoned Harrods to book a collection straight away. When it arrived back it took a while before I heard anything so I gave Harrods a call. They informed me the ring had been sent to Cartier for an inspection. I waited a while longer to be told Cartier had spotted scratches on the ring and it was being returned to me without a refund. It arrived yesterday and I can't see any evidence of scratches, if there are any it would be because the ring was allowed to bounce around in the box. I am now stuck with a ring which is of no use and customer services who blame Cartier and refuse to help. What an appalling situation. But so typical of most reviews on here.