I ordered a Vista Recovery Disc for my HP Pavillion on May 3rd. Received confirmation and notice that the order was on it's way. Did this through Pen Pal. No order has arrived yet (May 10th) and I cannot get into Pen Pal. So, I have just now sent the letter of the order being sent and emailed it to digitalmedia-labs.com... told then if this is a rip off I will report them to who ever or what ever I need to do... looks like I need to go to my bank and see just how much money they have drawn on my credit card. I'll get my money back and will ask the bank what charges I can file...