Stay clear of this company! Horrendous experience with this agency, happy to take your money, no customer service, close down all modes of communications! Will not respond to emails. Flights are cancelled by law customers are entitled to claim a full refund, Travelup make their own rules up as they go along, just like changing their T&C's midst pandemic!
To get a real flavour of this company read over 2,000 members experiences in the fb group linked below
https://www.facebook.com/groups/**************/