Lululemon customer service is an insult to its customers. Twice in December I ordered and was charged for items that never even shipped! Then I had to make repeated calls - customer service hours are very limited - to beg for my money back. In both cases I had to wait 3 weeks for my refund. Also, I asked for a discount code to use on a future purchase to help compensate for my inconvenience and was refused. I will not order again. I have moved on to Vuori.