If I could give a minus rating, I would. I have spoken to 15 agents regarding a 108.00 charge on my 90 year old moms account. Not one agent could explain what the charge is for. There has been an open investigation since July 9 with NO resolution. I spoke to an agent in September and she mentioned it would be credited in the next bill. Today, October 3rd they suspended my moms TV and phone services. Simply ridiculous.