I ordered a birthday arrangement over the phone which cost $80. The gentleman who took the order could barely speak English and seemed confused. The arrangement which was delivered didn't come close to looking like the "Sun, Moon, Stars" in the picture on line. Plus it was delivered with no card, so the recipient called Avas to see who sent it. It was supposed to be sent by a group of people, but she learned only the person whose credit card was used. Start to finish a real disappointment. Customer service offered a $6. Refund! Bah humbug! Won't use Avas again.