Message and PO - tells you what to call and an any time text service # I have tried the all plus you stay in a que watched 3 shows while waiting when their message said 20 minutes never answering only playing music. Every service the message tells you to use drags you out. They have no answering service. I received a package from them and the item that was most important was stolen. Box was open one item and PO was missing my order on line showed full order was complete and charged to my credit card. Pier 1 should be ashamed at how badly they are handling and misleading customers at this time. They seem to take orders online but mislead customers in handling problems. If people can fill an order and ship it surely some one can do customer service. Disgusted! You deserve to go out of business.