I thought I was on the hotel site (deception) I didn't know until I received the confirmation from this place that I actually had been had. I had paid a higher price to have rates I could cancel. When I went back to cancel they told me sure but I was being charged the full fare. This was 20 minutes later mind you. Regardless they would not even listen. It's a boiler room when you call, hundreds of voices in the background the agent just kept reciting the same words over and over. Fake reviews - do not use the service and be careful when booking you think you are on the hotel site.